Returns & Exchanges
At poppi, we want you to love every sip, but due to the perishable nature of our beverages, we cannot accept physical returns. If your order arrives damaged or doesn't meet your expectations, please reach out to our team within 30 days of purchase for a resolution.
Check Your Order
Inspect your shipment immediately upon arrival to ensure all cans are intact and your favorite flavors are present.
Gather Documentation
Take clear photos of any damaged packaging or incorrect items and keep your digital order confirmation handy for verification.
Contact Support
Send an email to our customer experience team at hello@drinkpoppi.com with your order number and the photos you collected.
Receive Your Resolution
Once reviewed, we will issue a replacement shipment or a full refund to your original payment method to make things right.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing